Ratings & Reviews

Overall Rating

4(111 reviews)96.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Awesome propertysubmitted by ROBERT C. - |Recommended: YesIvonne and Elcie are the best.
response from property -Thank you for your feedback. We hope that we continue to provide you with an exceptional place to call home.
Nice Place If You're Patientsubmitted by Cordayle B. - |Recommended: YesAt times you will have to wait, and this place is will make you wait. I've waited on maintenance to fix issues for over a month, I've waited on gates to be fixed for weeks, and waited on breezeways to be cleaned pressure washed for months. Pros Nice construction Somewhat updated appliances black , cherry cabinets, decent countertops, nice pool, valet trash pro and con Neighbors are mostly quiet. Con Gates broken periodically Maintenance always needs reminding of what you reported. I've had to visit the office 4-5 times during my stay here currently 1.5 years for the same issue, and even had to resort to writing upper management and filing a report with the BBB to get simple things fixed. Which were broken upon move in and guaranteed to be fixed, and never came into fruition months later No enforcement of valet trash standards have your trash bag in your trashcan so that trash juice doesn't leak everywhere . I see bugs around people's trash and this causes stains on the breezeways and it looks very trashy. You would think for the amount of money people pay in the community they would have more pride. This then leads to the breezeways needing pressure washing due to trash juice that causes ugly stains that have dry in the breezeways. I would recommend this neighborhood because nowhere is perfect. It could be a lot worse than it is, and the people in the office seem to actually try.
The prior company kept the apartment grounds bettersubmitted by Kiana M. - |Recommended: NoI've come outside since The Artisan took ownership and the grass wasn't cut, trees were not trimmed, the front gate was broken for several days, the wifi doesn't work at the pool anymore, and there are several wasps in front of the breezeway. We didn't have these issues with the last owners.
response from property -Thank you for your feedback as it helps us to ensure we are providing the very best service and curb appeal. We have an upgraded Wi-Fi system being installed which will provide you with access to a faster internet connection than you previously had while poolside. Please be assured that we will have our current pest control provider service the exterior for wasps. Within the next few weeks, you will start receiving notifications regarding tree trimming scheduling. Please let us know if we may provide further assistance.
Transition from Centurysubmitted by Scott V. - |Recommended: YesI mean it appears so far they are making better efforts at Communication than the last owners. I think the essential success to any business is to be Customer Centricity - which is being proactive with your innovation and anticipate the customer's wants and needs based on trends in your line of business. My interactions have been with Brian and I am not sure of his position but his demeanor is very positive toward the customers and has always appeared to be a subject matter expert when speaking to me.
response from property -Thank you for your review. We are happy to hear that you are enjoying your experience with us. Please let us know if you have any suggestions on how we may add valuable services and amenities at our community.
Value ITPsubmitted by Christine K. - |Recommended: YesClean, value living inside the perimeter.
response from property -Thank you for your review. We hope that you continue to enjoy your living experience here at The Artisan.