Ratings & Reviews

Overall Rating

4(228 reviews)98.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Daryl D. - |Recommended: YesMaintenance has always been... — Maintenance has always been responsive whenever I put a request in. Also, my building is fairly quiet and my neighbors don’t cause any trouble
submitted by Jessica R. - |Recommended: YesNice — Apartment scenery
response from property -Thank you for taking the time to share this feedback with us.
submitted by Sulemana Z. - |Recommended: YesExcellent — Good
response from property -Thank you for taking the time to share this feedback with us.
Review From Modern Messagesubmitted by Dann*@*.Com - |Recommended: YesOverall not bad but when yo... — Overall not bad but when you request a service it will take long time to get it done Some times I have to go 2 to 3 times to remind the office about the issue
response from property -Thank you very much for sharing these comments. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.
Review From Modern Messagesubmitted by Evelyn E. - |Recommended: NoThe complex has gone done T... — The complex has gone done TREMENDOUSLY. There is a huge turnover in staff, gate is constantly broken, there is a huge issue with mail and packages not being delivered because the complex refuses to purchase new mailboxes even though USPS has stated it is the complexes responsibility to properly maintain. There was a shooting in the complex a few weeks ago, and they do not properly vet residents. Absolutely horrible.
Review From Modern Messagesubmitted by Cristian C. - |Recommended: YesMove in process was quick a... — Move in process was quick and easy Staff has been very helpful showing me around the complex and giving me all the information they required
response from property -Thank you for the feedback. We strive to provide excellent service here at The Artisan Luxury Apartment Homes.
Review From Modern Messagesubmitted by Jerrica W. - |Recommended: YesSo far so good. Had a few ... — So far so good. Had a few work orders that needed repair during my move in. Maintenance quickly responded to fulfill those. Neighbors seem really friendly.
response from property -Thank you for your review. Please let us know if we may address any additional items.
Review From Modern Messagesubmitted by Amaka O. - |Recommended: YesThe apartment complex is go... — The apartment complex is gorgeous. Maintenance is not the quickest, but always as quick as able and very professional. There can be a some of confusion with accounts but if you are good about keeping records you will be fine.
response from property -Thank you for your review. Please let us know if we may address any items and we will be happy to assist you.
Review From Modern Messagesubmitted by Khia D. - |Recommended: YesAmongst minor fixes in my a... — Amongst minor fixes in my apartment naturally , I LOVE my apartment and the complex. The leasing staff is always friendly and helpful, and the grounds are always clean.
response from property -Thank you for the feedback. We strive to provide excellent service here at The Artisan Luxury Apartment Homes.
Review From Modern Messagesubmitted by Kayla Y. - |Recommended: YesToo many apartment issues f... — Too many apartment issues for the cost of rent. Maintenance is slow about fixing things or shall I say the outside contractors. I asked to move because of multiple issues but was told my credit would have to be ran again. But all in all I was given a credit to my account for the issues
response from property -Thank you for your review. We will continue to work together to ensure your living experience is everything you want it to be!
Review From Modern Messagesubmitted by Savonya C. - |Recommended: YesIt would be nice to feel va... — It would be nice to feel valued at the place where you spend so much money per month and a place that calls themselves luxury but do not provide their residents with a luxury experience. Customer service goes a long way and people should feel good about where they spend their money. The staff, leasing and maintenance, are dropping the ball in making this place luxury.
response from property -Thank you for your review. Please let us know which areas are in need of improvement and we will be happy to develop solutions.
Review From Modern Messagesubmitted by Kimberly M. - |Recommended: YesGood so far I had a few mai... — Good so far I had a few maintenance issues. My biggest issue now is with the mail. I wish the staff would put resident names on boxes especially since usps is getting it wrong constantly.
response from property -Thank you for your review. We will use this review to help better meet your housing needs.
Review From Modern Messagesubmitted by Vernicha B. - |Recommended: YesThe neighborhood is quiet. ... — The neighborhood is quiet. However, parking is terrible. I shouldn't have to fight for a parking space where I pay rent. I think that there should be assigned parking
response from property -Thank you for taking the time to share this feedback with us. We will use this review to help assess our parking program.
Review From Modern Messagesubmitted by Samantha E. - |Recommended: YesSecond day here and we love... — Second day here and we love it. The entire process was smooth and easy. Staff and management were awesome and understanding. The apartments are nice and most importantly renovated.
response from property -Thank you for the feedback. We strive to provide excellent service here at The Artisan Luxury Apartment Homes.
Review From Modern Messagesubmitted by Kimberly R. - |Recommended: YesGreat location on the I-85 ... — Great location on the I-85 corridor, and very nice homes inside. The Artisan management has gone to great strides lately to clean up the community, and maintenance continues to be superb. There's a few issues with parking that are present at most all apartment complexes, but it's a good place to live.
response from property -Thank you for your review. We are happy to provide an exceptional community experience.